TERMS & CONDITIONS

Terms & Conditions

Internet Site Policies – Herbert Samuel Hotels

1. General

1.1 The Site of Herbert Samuel hotels (hereinafter: “the Site”) is a website exclusively owned by the Herbert Samuel hotels Chain (hereinafter: “the Company”). The Site provides, inter alia, information about the hotels of the Company, the services provided by the hotels, the rates, special offers, etc. Additionally, as part of the Site, one can purchase vacation packages in direct contact with the Company’s hotels, and as set forth on the Site.
1.2 Reserving the aforementioned vacation packages (hereinafter: “the Services”) via the Site will be carried out as set forth hereunder. It is clarified that ordering the services is a binding procedure for all intents and purposes, and is equivalent to reserving rooms via any other means, with the Company’s Internet/Reservations Department.

2. Site Usage Terms

2.1 Anyone who enters the Site and/or anyone who purchases and/or is interested in purchasing services by means of the Site (hereinafter: “the User”) declares and undertakes that he is aware of these Terms of Use, has read them, understood the contents therein and agrees with the provisions of same, and that he and/or anyone acting on his behalf shall not have any contention and/or claim and/or demand, be it directly and/or indirectly, against the Company and/or the Site and/or its operators and/or any of its owners and/or managers and/or any of its employees and/or anyone acting on their behalf.
2.2 The User may make use of this Site solely in order to order and purchase services and/or obtain information. To remove all manner of doubt, it is hereby clarified that any use of the Site in a manner
unspecified in these Terms of Use is forbidden, and that the Company reserves all its rights in respect thereof. It should be clarified that illicit use of this Site and/or the information appearing therein constitutes an infringement upon copyrights or other laws in respect thereof.
2.3 Any person in possession of a valid credit card issued by Visa, American Express, Eurocard or MasterCard is entitled to purchase services by means of the Site.
2.4 The Company will not be held responsible for the content or the information presented and advertised on the Site in the name of the Company and in anything regarding information from any third parties, and the User will not have any contention and/or claim and/or demand against the Company in respect thereto.
2.5 All images presented on the Site are for illustrative purposes only. Since the images are presented on the computer screen of the User and/or printed by the User from the computer screen, there may be differences and changes between the pictorial image of the product and the real image thereof.
2.6 On the Site, connections (hereinafter: “Links”) to other sites (hereinafter: “Linked Sites”) may be found. These Links are intended for the convenience of the User only. The Company is not responsible for the Links and/or the Linked Sites and/or information appearing on them, their validity, correctness or legality. All use of Links and/or Linked Sites is under the sole responsibility of the User. In order to be linked to and/or present the Herbert Samuel hotels site on other websites, one must obtain written consent from the Company.
2.7 From time to time, the Company may, as it sees fit and without prior notice, make changes to these Terms of Use and Conditions, the Site structure, content, appearance, including the extent and
availability of the Services offered within it, and any other aspect relating to the Site and its operation. The validity of the aforementioned changes will begin from the day of their presentation on the Site, unless otherwise stated.
2.8 The Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives will not be held responsible for the server upon which the Site operates, or for its being clean of viruses and/or free of components that may damage the personal computer of the User while surfing on the Site and/or purchasing services via the Site and/or any other
use of the Site, and the User will not have any contention and/or claim and/or demand against the Company and/or the Site operators and/or its owners and/or its managers and/or its employees and/or their representatives regarding the aforementioned damage.
2.9 The Company is not responsible for damage of any kind whatsoever caused by failure and/or delay of any kind whatsoever, that results from use of the Site and/or attempts to use the Site, including use for the purposes of booking services and/or obtaining information and the User will not have any contention and/or claim and/or demand against the Company regarding the aforesaid.
2.10 The Company is not responsible for any illegal activity performed, to whatever extent, by any user of the Site and/or any other party over which the Company has no control.
2.11 The Company reserves the right to prevent or discontinue access of any user to any part of the Site and the User will not have any contention and/or claim and/or demand against the Company in
respect thereof.
2.12 Any dispute and/or disagreement regarding these conditions and/or the Site, if and when it arises, will be clarified in Israel according to the laws governing the State of Israel only, in authorized
courts of law in Tel Aviv-Jaffa only.

3. Details of Service Purchaser

3.1 A user who is interested in purchasing services via the Site will be required to provide details as requested on the Site (hereinafter: “Purchase Details”).
3.2 The Company is not responsible, whether directly or indirectly, for any case wherein Purchase Details are not accepted by the system and/or any technical and/or other fault that prevents the User
from purchasing the Services via the Site.

3.3 The Site owners and/or its operators and/or any of its owners and/or its managers and/or its employees and/or its representatives will not be held responsible for mistakes made by the User in entering Purchase Details, including, but not limited to, mistakes in choosing vacation packages, dates, number of beds, meals and any other service ordered by the User via the Site, and the User hereby
declares that he will not have any contention and/or claim and/or demand in respect thereof.
3.4 It is hereby stated that entering false Purchase Details is a criminal offense, and the Company retains the right to adopt any means at its disposal as determined by law against those entering false
details, including torts actions for damage liable to be caused to the Site, its operators and/or anyone acting on their behalf.

4. Reservation Procedures

4.1 A customer who is interested in reserving a vacation via the Site does so using the “Reservation System” according to the following steps: Choose the desired hotel, enter the required details and click on “Next.” The option to register for the Customer Club will be offered. Page 1 – The next page shows the results (prices); choose the relevant result by clicking on “Book” and then “Next.” Page 2 – Enter all the details including the required fields and click on “Finish and Make Reservation.” Page 3 – At this
• stage, the customer will receive confirmation of the transaction, including the reservation.

Reservation: +972-3-5197112

You can print the confirmation by clicking on “Print.” Telephone numbers for clarifications

4.2 The Site is intended for reservations by private customers, in an individual framework, and is not intended for group reservations of over 10 rooms for the same hotel for the same dates.
4.3 The Company reserves the right to withhold confirmation of a reservation request for any reason, at its sole discretion, without any obligation to explain the reason, and the User will not have any
contention and/or claim and/or demand, be it directly and/or indirectly, against the Company.

5. Procedures for Cancellations and Changes to Reservations

5.1 A customer who has placed an order through the site will receive a password to cancel the order. The order can be canceled only to call +972 -3 -5197112 wishes to change will do so by e-mail or phone directly.

Support Email: res@herbertsamuel.com
telephone for inquiries: +972-3-5197112.

** Exceptional cancellations **

* Due to the spread of the corona virus *

Cancellations will be accepted free of charge up to 48 hours before the arrival date – not during the holidays season.

** Hotels has the right to cancel bookings due to force majeure

Cancellation and change of orders procedures – subject to the Herbert Samuel hotels cancellation procedures.

Non Refundable Reservations:

*The credit card will be charged upon booking and no refund will be made if the reservation is canceled.

Cancelation policy – Okeanos Suites/Herbert Samuel Jerusalem

Low season

Free Cancellation Low season
1. It is possible to cancel without a cancellation fee up to 2 business days prior to the date of the stay.

2. Shortening the Duration- Partial Cancellation
Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made less than 2 business days before the date of the stay, will be subject to cancellation fees amounting to 25% of the total cost of the reservation.

3. Non-Show -In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.

High Season – and Holidays

1. Up to 21 Business Days Before Arrival Date – Cancellation up to 21 business days prior to the date of the stay will be subject to cancellation fees amounting to 5% of the total cost of the reservation or to NIS.100 (whichever is the lower) – subject to the Consumer Protection Law.

2. Partial Cancellation / Shortening the Duration on 21-7 Business Days Before Arrival Date
Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made between 21 and 7 business days before the date of the stay, will trigger cancellation fees amounting to 25% of the total cost of the reservation.

3. Partial Cancellation / Shortening the Duration on – 7 or less Business Days Before Arrival Date – Cancellation / Shortening the duration of the stay (meaning – partial cancellation of the reservation) made between 7 or less business days before the arrival date, will trigger cancellation fees amounting to 50% of the total cost of the reservation.

4. Non-Show -In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.

** Price lists are presented without VAT for orders outside of Israel. Israeli citizens & Holders of an Israeli passport who order these price lists will be charged with an additional VAT payment upon arrival at the hotel as required by law.

Cancelation policy – The Reef Eilat /Hotel /Bayit Bagalil Boutique

Low season

Free Cancellation Low season
1. It is possible to cancel without a cancellation fee up to 4 business days prior to the date of the stay.

2. Shortening the Duration- Partial Cancellation
Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made less than 2 business days before the date of the stay, will be subject to cancellation fees amounting to 25% of the total cost of the reservation.

3. Non-Show -In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.

High Season – and Holidays

1. Up to 21 Business Days Before Arrival Date – Cancellation up to 21 business days prior to the date of the stay will be subject to cancellation fees amounting to 5% of the total cost of the reservation or to NIS.100 (whichever is the lower) – subject to the Consumer Protection Law.

2. Partial Cancellation / Shortening the Duration on 21-7 Business Days Before Arrival Date
Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made between 21 and 7 business days before the date of the stay, will trigger cancellation fees amounting to 25% of the total cost of the reservation.

3. Partial Cancellation / Shortening the Duration on – 7 or less Business Days Before Arrival Date – Cancellation / Shortening the duration of the stay (meaning – partial cancellation of the reservation) made between 7 or less business days before the arrival date, will trigger cancellation fees amounting to 50% of the total cost of the reservation.

4. Non-Show -In case of non-show on the requested vacation, the guest will be charged the total order value – 100% cancellation fee.

** VAT – Please note that there’s a 17% VAT for Israeli citizens. This tax is not included in the total price.

res@herbertsamuel.com
Reservation: +972-3-5197112

Thank you
Herbert Samuel Hotels

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